Refund policy
RETURN & REFUND POLICY
Last Updated: 09/11/2026
Because Supply Access products are used in food service environments, we are unable to guarantee the hygiene integrity of any item once shipped. This shapes the policy below.
Return Eligibility
Returns are accepted only on one-time purchases. We accept returns within 30 days of delivery. To be eligible for a return your item must be:
- Unopened and unused
- In its original condition with no damage to the box or packaging
- Returned in the original packaging
Individual subscription orders and Bundle subscription orders are not eligible for return under any circumstances.
The Discovery Box first purchase (discounted trial order) is not eligible for return under any circumstances. The Discovery Box purchased at normal price is eligible for return under our standard return policy above.
Non-Returnable Items
The following are not eligible for return under any circumstances:
- The Discovery Box first purchase (discounted trial order)
- Individual subscription orders
- Bundle subscription orders
- Any product that has been opened, used or damaged
- Subscription charges for billing cycles already processed if the order has already shipped
How to Initiate a Return
Contact us at hello@supplyaccess.co within 30 days of delivery with your order number and reason for return. We will provide you with return instructions. Do not send your return without contacting us first.
Return Shipping
Return shipping is the responsibility of the customer. Supply Access does not provide prepaid return labels. We recommend using a trackable shipping method as we cannot be responsible for returns lost in transit.
Opened or Damaged Returns
Any return that arrives opened, used or damaged cannot be restocked and will be destroyed. No refund will be issued for opened or damaged returns.
Refund Processing
Once we receive and inspect your return we will process your refund within 5 to 7 business days to your original payment method. You will receive an email confirmation once your refund has been processed.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect contact us within 48 hours of delivery at hello@supplyaccess.co with your order number and a clear photo of the issue. We will work with you to find a suitable resolution. Failure to notify us within 48 hours may affect your eligibility for a resolution.
Satisfaction Guarantee
If you are not satisfied with your first subscription order contact us at hello@supplyaccess.co within 7 days of delivery and we will make it right. This applies to your first subscription order only.
Contact
For any return or refund related questions contact us at hello@supplyaccess.co.